Shipping Policy
1. Order Processing Time
- Allow 3-5 business days for processing orders. Please note that processing times may be longer during peak seasons or sales events.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Rates
- Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated at checkout based on your location.
- Expedited Shipping: Delivery within 2-3 business days. Additional charges apply.
- Overnight Shipping: Next business day delivery. Additional charges apply.
3. Shipping Destinations
- We currently ship to addresses within U.S.A only.
4. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly via the carrier’s website.
5. Shipping Delays
- While we strive to ensure timely delivery, unforeseen delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your patience and understanding.
6. Incorrect or Incomplete Addresses
- Please ensure that your shipping address is correct and complete. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses. If an order is returned to us due to an address issue, we will contact you to arrange reshipping at your expense.
7. Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us via e-mail at rockandrosesinc@gmail.com as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
8. Returns and Exchanges
Refer to our return policy
9. Contact Us
- If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact our customer service team via e-mail at rockandrosesinc@gmail.com and one of our team members will be happy to assist you.
10. Policy Updates
- We reserve the right to update or modify this shipping policy at any time. Please review this page periodically for any changes.
Thank you for shopping with us! You Rock!!